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Help / Frequently Asked Questions

 

Q : Do I need to book an appointment for fitting?

A : No, Brenda's operate a predominantly self service store but we have staff on hand to assist with any aspect of your uniform purchases and requirements. Staff unfortunately cannot spend a purchasing session with one family and will often be attending multiple families.

 

Q : How long before my Click & Collect order is ready for collection? 

A : Click & Collect orders we aim to be ready within 24 hours but usually they are ready with 2-3 hours. You will be notified via email the moment it is available for collection.

 

Q : Do I need to order ahead to get my logo'd school items?

A : Unlike other schoolwear retailers who logo items to order we keep everything in stock for your convenience. We have facilities on site to embroider garments in situ but the majority of our stock is embroidered at source for your convenience. 

 

Q : What about very small or very large sizes?

A: We usually keep in stock very small sizes, from age 2/3 years up to Medium and sometimes Large adult sizes for Primary School items. For secondary schools we stock from age 9/10 for most items and sometimes 7/8, whilst on the larger end we usually go up to XXL or XXXL, chests up to 46"/48" blazers, shirts up to 16.5" collar, blouses up to 46" waist, boys trousers up to a 40" waist and girls trousers/skirts up to a 38" waist. We keep in stock short and long and some extra long leg lengths, the same in skirts. We can usually accommodate most sizes from stock but will also get items to order. We do ask please though if you have a special requirement to please come to us sooner rather than later - especially in the summer holidays - otherwise you run the risk of not being able to get the item you need.

 

Q : What are the delivery times for online orders?

A : All orders received before 3.00 pm Monday to Thursday are delivered next working day. Orders received before 3.00 pm on a Friday are delivered the following Monday. Orders received after 3.00 pm Friday or over the weekend are collected Monday for delivery Tuesday. All orders are subject to stock, you will be notified if any part of your order is out of stock and given an option to await for the complete order to be sent to you or to have what is in stock sent with the rest to follow. You will also be given approximate delivery times for any outstanding items and have the option to cancel if you do not wish to wait.

 

Q : How do I return an item?

A : Send the items back to us within 14 days from receipt of your order for a full refund including your original shipping costs. Returns after 14 days will receive refund for the goods only. You must obtain proof of posting if returning via post. If you are sending back part of an order order rather than a complete order then your shipping costs will not re-reimbursed. Please download a returns form to complete and send back with your goods here.

 

Q : How do I exchange an item purchased online?

A : Exchanges are not available for online purchases. What you would have to do is send the item back for a refund and then place a new order for the size or variant that your require.

 

Q : What is your refund policy?

A : We will refund any purchases within 28 days that are returned to us in new, resalable condition, with all original tags and packaging. We will not take back items that have been worn for a day at school before finding the fit isn't correct or skirt length unacceptable. we also will not take back items that have come back from a smoking household or with animal hair coverage i.e. cats and dogs. Items such as socks, tights, swimwear, ear plugs, mouth guards will not be accepted back for hygiene reasons. Any socks or tights that may not have been worn but have been tried on or taken from their packaging will not be accepted. Brenda's retain the right to exercise their discretion and may take some items back into stock subject to handling fee if any of the above isn't adhered to.

 

Q : What are your opening hours?

A : We are open Monday, Tuesday, Wednesday, Thursday, Friday and Saturday from 9.00 am to 5.30 pm

 

Q : Are you open during the Summer holidays?

A : Most definitely yes! This is the busiest time of the year and it gets progressively busier towards the end of the holidays with often over a thousand families a day visiting us so certainly better to come in earlier in the holidays.

 

Q : Do you sell school shoes?

A :  We used to sell school shoes in our main store but unfortunately the schoolwear took over and we ran out of space for trying on and displays so we opened a stand alone school shoe shop opposite our main store - Shoes 4 School! This can be found at 137 Frimley Road, Camberley GU15 2PS. Telephone 01276 22234, email shop@shoes4school.net or visit www.shoes4school.net