Shipping and Handling
All items are packed in strong, secure mailing sacks with extra padding where required.
We have a single shipping charge of £4.50 for all orders regardless of size. This applies to UK Mainland only and excludes Northern Ireland. If you require delivery to Scottish Highlands or Islands please contact us for shipping rates as these will be much higher.
All orders that are in stock, if ordered by 3.00pm, are sent via DPD Local Next Day Delivery. If you order on a Saturday or Sunday your order will be dispatched on the following Monday, or next working day if a Bank Holiday Weekend.
If your item is not in stock, you have the option of us back ordering it for you. You will be emailed or telephoned with the option to cancel your order if you would rather not wait.
All orders are subject to acceptance and availability. From time to time we may run out of a particular style, color or size and we make our best attempt to accurately reflect current stock availability on the Site. If you have any questions regarding the availability status of a particular style, color or size, please email us at email@example.com
We guarantee your satisfaction. We will exchange or refund any products returned to us in as new saleable condition. We will refund, exchange or repair where necessary any faulty garment or item. Your statutory rights are not affected.
Exchanging Online Purchases
Exchanges are not available for online purchases. What you would have to do is send the item back for a refund and then place a new order for the size or variant that your require.
Returns Policy / Order Cancellation
You can cancel and order within 14 days of receiving it either by email to firstname.lastname@example.org, quoting your name, order number and item/s to cancel; by telephone or by sending the goods back to us with a completed cancellation form which you can download from here.
Returned goods must adhere to conditions set out within our returns policy and that comply with the UK Online and Distance Selling Regulations.
Please return items to Brenda's Schoolwear, 130 Frimley Road, Camberley, Surrey GU15 2QN. In original packaging and with tags intact where possible.
We will accept goods back into stock* for refund within 28 days of purchase but outside of the 14 day cancellation you will not be refunded your original shipping cost.
Outside of 28 days we will give an exchange only
If we agree to accept an item for refund or exchange the goods must be returned in 'as new' condition with the original packaging and/or tags still attached. Items not adhering to these terms are subject to a 20% handling fee at the discretion of the management.
* Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty:
Goods made or supplied to order
Socks and tights
Under garments and mouth guards
Please Note - End of line Sale items will only be refunded within 28 days of purchase
Items returned as faulty within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be repaired. If this is not possible a refund or replacement will be given. If there is any dispute into the cause of a fault i.e. caused by a child, washed wrongly etc, we will return the item to the manufacturer for analysis and decide the appropriate outcome dependant on the results.
Items over 6 months old will be dealt with at the discretion of Brenda's.
Returns by Post
Please remember to ask the Post Office/Hermes/Collect Plus etc for your proof of posting certificate and retain it for your reference.
Under the Uk Online Distance Selling Regulations you are entitled to a fourteen day cooling off period in which you are entitled to a full refund including your initial delivery charge, starting from the day you receive the goods. Return postage is at your own cost.
If only part of the original order is returned you will not receive a refund of your original postage cost.
Any goods returned for a refund after the fourteen days you will receive a refund for the goods only. You will not receive a refund for your original or return postage costs.
If we have made a mistake on an item sent to you or it is faulty or damaged then we will refund the delivery charges you have paid to receive that item and any return costs.
Your statutory rights are not affected by our Refund & Returns policy and you will have the benefit of them too. Your rights to return goods are protected under the UK Online and Distance Selling Regulations. Details can be found here: https://www.gov.uk/online-and-distance-selling-for-businesses