We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:
130 Frimley Road
Telephone: 01276 469783
Brenda's are a registered member of the Retail Ombudsman and also hold Accredited Retailer status - which means that Brenda's have undergone a series of checks on our business practices and policies.
If we have been unable to resolve your complaint, you may refer your complaint to The Retail Ombudsman, which is a certified Alternative Dispute Resolution provider.
You can direct your complaint to:
The Retail Ombudsman,
33 floor Euston Towers,
286 Euston Road,
Telephone: 0203 137 8268
Alternatively, you can direct your complaint to the EU Online Dispute Resolution platform, which is available at www.ec.europa.eu/consumers/odr
Please note: after submitting your complaint on the EU platform you will be directed to The Retail Ombudsman, so you can refer your complaint directly to them.