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Complaints / ADR

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:


Brenda's Schoolwear
130 Frimley Road
Camberley
Surrey
GU15 2QN

Email: shop@brendas.co.uk
Telephone: 01276 469783

Brenda's are a registered member of the Retail Ombudsman and also hold Accredited Retailer status - which means that Brenda's have undergone a series of checks on our business practices and policies. 


If we have been unable to resolve your complaint, you may refer your complaint to The Retail Ombudsman, which is a certified Alternative Dispute Resolution provider.

You can direct your complaint to:

The Retail Ombudsman,
33 floor Euston Towers,
286 Euston Road,
London,
NW1 3DP

Email: enquiries@theretailombudsman.org.uk
Website: www.theretailombudsman.org.uk
Telephone: 0203 137 8268

Alternatively, you can direct your complaint to the EU Online Dispute Resolution platform, which is available at www.ec.europa.eu/consumers/odr

Please note: after submitting your complaint on the EU platform you will be directed to The Retail Ombudsman, so you can refer your complaint directly to them.