All items are packed in strong, secure mailing sacks with
extra padding where required.
We have a single shipping charge of £4.50 for all orders
regardless of size. This applies to UK Mainland only and excludes Northern Ireland. If you require delivery to Scottish Highlands
or Islands please contact us for shipping rates as these will be much higher.
All orders that are in stock, if ordered by 3.00pm, are sent
via Interlink Next Day Delivery. If you order on a Saturday or Sunday your order will be dispatched on the following Monday, or next working day if a Bank Holiday Weekend.
If your item is not in stock, you have the option of us back
ordering it for you. You will be emailed or telephoned with the option to
cancel your order if you would rather not wait.
All orders are subject to acceptance and availability. From
time to time we may run out of a particular style, color or size and we make
our best attempt to accurately reflect current stock availability on the Site.
If you have any questions regarding the availability status of a particular
style, color or size, please email us at email@example.com
We guarantee your satisfaction. We will exchange or refund
any products returned to us in as new saleable condition.
We will refund, exchange or repair where necessary any
faulty garment or item. Your statutory rights are not affected.
Policy / Order Cancellation
You can cancel and order within 14 days of receiving it
either by email to firstname.lastname@example.org, quoting your name, order number and item/s to cancel; by
telephone or by sending the goods back to us with a completed cancellation form
which you can download from
Returned goods must adhere to conditions set out within our
returns policy and that comply with the UK Online and Distance Selling
Please return items to Brenda's Schoolwear, 130 Frimley
Road, Camberley, Surrey GU15 2QN. In original packaging and with tags intact
We will accept goods back into stock* for refund within 28
days of purchase but outside of the 14 day cancellation you will not be
refunded your original shipping cost.
Outside of 28 days we will give an exchange only
If we agree to accept an item for refund or exchange the
goods must be returned in 'as new' condition with the original packaging and/or
tags still attached. Items not adhering to these terms are subject to a 20%
handling fee at the discretion of the management.
* Please note that your right to return items does not apply
to products which fall into the following categories unless they are faulty:
Goods made or supplied to order
Socks and tights
Under garments and mouth guards
Items returned as faulty within 6 months of purchase will be
inspected and if considered to be faulty due to a manufacturer fault will be
repaired. If this is not possible a refund or replacement will be given. If
there is any dispute into the cause of a fault i.e. caused by a child, washed
wrongly etc, we will return the item to the manufacturer for analysis and
decide the appropriate outcome dependant on the results.
Items over 6 months old will be dealt with at the discretion
Please remember to ask the Post Office/Hermes/Collect Plus etc
for your proof of posting certificate and retain it for your reference.
Under the Uk Online Distance Selling Regulations you are
entitled to a fourteen day cooling off period in which you entitled to a full
refund including your initial delivery charge, starting from the day you receive
the goods. Return postage is at your own cost.
If only part of the original order is returned you will not receive a refund of
your original postage cost.
Any goods returned for a refund after the fourteen days you
will receive a refund for the goods only. You will not receive a refund for
your original or return postage costs.
If we have made a mistake on an item sent to you or it is
faulty or damaged then we will refund the delivery charges you have paid to
receive that item and any return costs.
Your statutory rights are not affected by our Refund &
Returns policy and you will have the benefit of them too. Your rights to return
goods are protected under the UK Online and Distance Selling Regulations.
Details can be found here: